| 💻 Managed IT Services |
| Remote helpdesk support |
✓ Business Hours |
✓ 24/7 |
| System updates, patching & antivirus |
✓ Included |
✓ Included |
| Monthly system health report |
✓ Included |
✓ Included |
| User account management & workstation setup |
✓ Included |
✓ Included |
| Priority response SLA |
— Standard response |
✓ <15 Minutes |
| Devices covered |
Up to 5 |
Up to 25 |
| 🔒 Cybersecurity Services |
| Antivirus & malware management |
✓ Included |
✓ Included |
| Next-gen threat protection |
— Basic only |
✓ Advanced |
| 24/7 security event monitoring |
— |
✓ Included |
| Firewall configuration & rule management |
— |
✓ Included |
| IT compliance support & security policy guidance |
— |
✓ Included |
| Quarterly security review |
— |
✓ Included |
| 🌐 Network Management |
| Network uptime monitoring |
✓ Basic |
✓ Full 24/7 |
| Network configuration & optimization |
— |
✓ Included |
| VLAN, QoS & bandwidth management |
— |
✓ Included |
| Wireless network setup & performance tuning |
— |
✓ Included |
| 🛡 24/7 Monitoring & Proactive Management |
| Real-time endpoint monitoring |
✓ Automated |
✓ Full Real-Time |
| Automated alerts & rapid response |
✓ Included |
✓ Included |
| Hardware health & resource utilization tracking |
✓ Monthly |
✓ Continuous |
| ☁️ Cloud & Microsoft 365 Support |
| Microsoft 365 administration & licensing |
— |
✓ Included |
| Cloud application troubleshooting |
— |
✓ Included |
| Cloud storage & email configuration |
— |
✓ Included |
| Automated cloud backup |
— |
✓ 50 GB Included |
| 🔄 Disaster Recovery & Backup |
| Cloud backup solutions for critical data |
— |
✓ 50 GB |
| Backup job monitoring & verification |
— |
✓ Included |
| Disaster recovery planning & restoration support |
— |
✓ Included |
| 📡 Remote IT Support & Troubleshooting |
| Remote diagnostics for laptops, workstations & servers |
✓ Included |
✓ Included |
| Software installation & configuration |
✓ Included |
✓ Included |
| Remote support for POS systems & business apps |
✓ Included |
✓ Included |
| 🚨 Emergency IT Support |
| Rapid-response critical outage support |
— Add-on |
✓ $0 Extra |
| Emergency server & network restoration |
— |
✓ Included |
| Urgent malware removal & incident containment |
✓ Basic |
✓ Full Response |
| Priority emergency escalation |
— |
✓ <15 Min SLA |
| 💬 Support Channels |
| Email ticketing support |
✓ Included |
✓ Included |
| Phone support |
— |
✓ 24/7 |
| Live chat support |
— |
✓ 24/7 |
| Client support portal |
✓ Included |
✓ Included |
| 💰 Pricing & Terms |
| Monthly price (per seat) |
$99/mo |
$167/mo |
| Annual billing savings |
✓ 20% off |
✓ 20% off |
| Setup fee |
$0 None |
$0 None |
| Contract required |
No contract |
No contract |
|
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